FAQS

Why can't I see any prices on the products?

UPMedical.co.uk is a trade only site, designed specifically for medical business and healthcare professionals.  We aim to protect our privileged pricing structure by not revealing our trade prices until you have logged in and are verified.


How do I sign up for an account?

It couldn't be easier to register for an account.  Simply complete the sign up form HERE or contact our sales team on 01923 242233.  There may be a slight delay whilst we verify you but once your account is up and running you will receive a confirmation email allowing you to log in.


What delivery options are available?

We currently only deliver to addresses in the UK.  If your order is received before noon Monday-Friday we'll aim to deliver the next working day.  Standard delivery is a next day service and requires a signature.  

For full details and prices please see our 'Delivery and Returns' page


Can I amend my order?

Unfortunately, no. Once an order has been placed you are unable to make any changes or amendments to your order. If you need to contact us, please click here and our customer services team will be happy to help you further.


Can I return an item?

We endeavour to ensure that all of our customers have a happy shopping experience with us however occasionally you may need to return an item.  Please contact our customer services team for information on our return procedure HERE.

For full details, please see our 'Delivery and Returns' page