Delivery and returns
SHIPPING COSTS AND DELIVERY
· We are unable to redirect orders once items have been despatched.
· Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization
· Orders are despatched using a service that requires a signature upon delivery. It is your responsibility to provide an address where a signature can be obtained.
· If a delivery is attempted, missed or rejected you may be required to pay a re-delivery fee subject to extenuating circumstances.
RETURNS AND EXCHANGES
If you are unsatisfied with your purchase or you have changed your mind we offer a 14 day money back guarantee. All we ask is that you return the goods in their original condition with all original packaging and labels intact and we will issue you with a full refund of the amount (excluding return shipping costs) upon receipt of the goods to us. Refunds will be credited to your original method payment. Please note that all returned goods are sent at your cost and risk. . No liability can be accepted for returned goods lost or damaged in transit. We suggest that you use the Royal Mail Special Delivery service which will allow you to insure the goods as well as obtain a signature upon delivery. Please contact us to arrange returns.
For us here at Ultimate Performance we believe that quality is paramount. We thoroughly test all our products in real-life conditions to ensure that they are fully capable of standing up to the uses of which they were designed. It is extremely rare for our products to be defective or damaged. Returned products will be inspected by our Returns Department and replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.
We do not replace or refund products:
· Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object etc.)
· Damaged by misuse or activities other than the intended purpose.
Please note the life expectancy of any Ultimate Performance product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Ultimate Performance products damaged by normal wear and tear or that have exceeded the reasonable life expectancy of the product are not replaced.
Returning an item within 14 days of receipt
If you wish to return an item please CONTACT US providing your Name, Address, Order Number and the item details you want to return.
When posting your returned items please send them to:
Unit N Penfold Trading Estate
Please include inside the packet your Name, Address, Order Number and whether you would like an exchange or refund.
Returning an item outside of the 14 day policy
If you wish to return an item for any reason and you have fallen outside of the 14 day policy please CONTACT US providing your Name, Address, Order Number and the item details you want to return for more information.